Are my medical records kept private and confidential?
Your medical file is handled with the utmost respect for your privacy. Our staff are bound by strict confidentiality requirements as a condition of employment regarding your medical records. Dr Allan and his staff abide strictly by the Privacy Act.
Ordinarily we will not release the contents of your medical file without your consent.
What should I expect during my first visit?
The best and only way to find out which treatment is right for you, is to consult with Dr Allan, who will listen to your needs, examine you, review your scans and provide you with educated advice. Dr Allan will provide advice as to whether surgery is the appropriate treatment and will discuss with you the pros and cons, risks and expectations. If you have questions it is very appropriate to ask them.
Should family or friends attend?
As surgery on the brain or spine is very serious, it is recommended that you bring with you a family member or friend to act as a support person and to ask questions you may not have thought of. It is often important for loved ones to have a clear idea of what is occurring before treatment begins.
Fees & Insurance
What about your fees?
Information on our current fee structure is available from our office.
What about insurance cover?
We will give you an estimate of your gap prior to your surgery.
It is YOUR RESPONSIBILITY to ensure your health fund will adequately cover your surgery.
What are your acceptable means of payment?
Bank cheque, personal cheque, cash, credit cards (MasterCard and VISA), or EFTPOS are acceptable means of payment.